Technical Support

In addition to the user forums, documentation wiki, and company blog, AccelerEyes customers can obtain technical support from our Customer Support department. Customer Support will assist with passwords, product and service questions, system transfers, and technical inquiries via email as quickly as possible. Complete Technical Support customers will always receive the highest priority. You can direct pricing questions to our sales department at sales@accelereyes.com. Our people are knowledgeable, courteous professionals who have the resources to answer any questions you may have.

• Complete Technical Support
  Resolve technical issues and get technical solutions more rapidly through telephone, email, and Web assistance provided by our customer support organization. Most cases can be resolved on a "half/next business day" basis. Our Complete Technical Support offering, which includes phone support is an optional service provided to licensed customers for a nominal fee.

Contact:
1-800-570-1941 (U.S. and Canada only)
8am-5pm Monday-Friday
U.S. Eastern Time

To contact Customer Service with general inquiries, please send email to support@accelereyes.com.

When posting on the forums or emailing to report a bug, please include the following:

• The entire output of ginfo
• The complete error message (screen shot if possible)
• Simple, self-contained code to reproduce the problem.

When submitting code, please do your best to make it simple and self-contained. Narrow it down to as few lines as possible. Time you spend stripping it down will greatly affect how long it takes someone else to understand and diagnose the problem. If it needs input variables, generate that data at the start of the script instead of sending us .mat files. We can do very little if we cannot reproduce your situation (problem size, data types, etc.).

Please also include your system information:

• Operating system, e.g. Windows 32-bit, Ubuntu Linux 10.04
• MATLAB version, e.g. R2010a
• NVIDIA driver version, e.g. 270.13
• All GPUs you have (NVIDIA and non-NVIDIA)